By Iain Dickson, Galilee, June 2023
On a quiet afternoon along the scenic coastline of Mount Maunganui, I had the privilege of visiting the United Seafarers Mission (USM) at the Port of Tauranga—New Zealand’s largest and busiest port. From the moment I arrived, greeted warmly by USM assistant Manager Jeff Law and a team of dedicated volunteers, it became clear that this is more than just a place for seafarers to stop—it’s a refuge, a place of care, and a vital connection to the world beyond their ships.
Unlike many commercial ports located near urban centres, the Port of Tauranga is a sprawling industrial facility with restricted public access and long distances between berths and amenities. For visiting crew, time ashore is limited and options are few. That’s where the Mission plays an essential role—offering rest, support, and connection in a secure and welcoming environment.
Founded through the partnership of Galilee Mission, Stella Maris, and the Mission to Seafarers, USM has served international crew members for more than two decades. Each year, nearly 12,000 seafarers find respite here. From a purpose-built Centre located within the port’s security perimeter, the Mission provides free Wi-Fi, transportation, recreation, pastoral care, and crisis support. For many, it’s their only opportunity to call home, enjoy a coffee, pick up essentials, or simply sit in peace.
The Centre is modest but deeply appreciated. It features comfortable seating areas, a pool table, Sky TV, musical instruments, a chapel for quiet reflection, and a small shop stocked with essentials and SIM cards. One of the most used services is currency exchange—more than $600,000 USD is exchanged annually. Free high-speed internet, often the only link to family and friends after weeks at sea, is perhaps the most treasured offering.
What stands out most, however, is the people. Over 70 active volunteers—including drivers, ship visitors, and Centre hosts—keep the Mission running 365 days a year. These volunteers come from diverse faith communities—Anglican, Catholic, Presbyterian, Baptist, and Salvation Army—united by a shared commitment to hospitality, dignity, and care.
Spiritual and emotional support are central to the Mission’s identity. Volunteer chaplains and staff offer listening ears and quiet companionship to those in need. During ship visits, information about seafarers’ rights under the Maritime Labour Convention (MLC) is shared, and the team is ready to advocate or intervene where necessary.
Transport remains one of the Mission’s most crucial services. The port’s size and strict security make it difficult for crew members to leave their ships unaided. Reliable, on-demand transport ensures seafarers can reach the Centre and local amenities during their brief time ashore—an essential link in their well-being.
Looking ahead, the United Seafarers Mission is focused on expanding its reach, adapting to changing shipping patterns, and strengthening its volunteer network. At its heart, though, the Mission is grounded in a simple yet profound principle: everyone deserves kindness—no matter how far from home they may be.
My visit left me deeply moved. The United Seafarers Mission is a shining example of compassion and community in a modern port—rooted in faith, built on service, and reaching across oceans to care for those who keep the world moving.
